Terms & Conditions
Your use of our websites and making bookings with us by phone or email is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use our web sites or continue to make a booking with us.
CURRENT ON SITE PROMOTIONS
Our current onsite promotion Terms & Conditions will appear here.
OUR RESPONSIBILITY TO YOU FOR YOUR BOOKING
As we are acting only as a booking agent we have no liability for any of the travel arrangements and in particular any liability for any illness, personal injury, death or loss of any kind.
This site, and each of its modules, is the copyrighted property of Villa Holidays Limited and relevant brands and/or its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of Villa Holidays Limited and/or its third party providers and distributors.
USE OF SITE
You may only use this site to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.
We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights, hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors.
In cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.
Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary.
The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check whether or not such information has been issued on the FCO website prior to travelling. Alternatively, you can contact the ABTA Information Department on 0901 201 5050 (calls charged at 51.063p/minute). This line is open from 9.00-17.00 Monday to Friday, excluding bank holidays.
BOOKING YOUR TRIP
When you use our website to make a booking, or make a booking by phone you will need to provide us with credit or debit card details in order to cover the full cost of your trip. You authorise us or an authorised third party to take full payment for the total amount of your purchase. Please note that you may be required to present a credit card at the time of check-in. rental or pick-up to provide confirmation of authorised card use or to secure any additional charges.
The price of each product or service is regularly reviewed and may go up or down. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time.
You must ensure that all your details are correct at the time of booking (i.e. full name(s) of travellers as shown on their passports), correct email address, telephone numbers, postal address, etc.)
We will charge you for any additional handling fees incurred by us in respect of payment through a debit or credit card and in addition to the price of your trip, there will be a booking fee payable per person. All such fees will be highlighted to you during the course of making your booking.
When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which is given to you by us or any of our employees or suppliers is passed on to all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking.
Where your travel dates are 15 weeks or more after you book we may offer the facility to pay a deposit towards your trip with the balance due at an agreed later date. There are deposit restrictions on each individual element of any trip booked and you will be required to pay the full cost of any transfers booked along with the full cost of any flights if a low cost or scheduled carrier is used.
A percentage cost of charter flights and accommodation can be paid as a deposit. As we use a variety of different suppliers the deposit amounts can vary and will be advised to you at the time of making your booking online or by one of our sales advisers when booking over the phone.
Deposit payments are non refundable in the event of client cancellation or cancellation by us due to non- payment of balance.
The balance payment of your trip is required between 15 and 12 weeks prior to your departure date depending on the supplier and the deadline will be advised to you at the time of booking. Failure to pay on time will lead to cancellation of your holiday without further notice and loss of any money paid.
*Variations to our deposit policy will apply to any booking which includes a Cruise, as individual cruise line policies will apply to any deposit and balance payments due. These will be advised to you at the time of making a cruise booking with us.
PASSPORT AND VISA AND HEALTH INFO/REQUIREMENTS
It is the responsibility of the lead passenger travelling to make sure that they hold the correct passport and visa requirements. Villa Holidays Limited will not be held responsible for any financial costs that may be incurred as a direct result of failure to do so.
The information in this section is valid for British Citizens only. Non-British Citizens (including: citizens of British Dependent Territories; those who hold their citizenship by virtue of a connection with Gibraltar; British subjects who have a right of abode in the United Kingdom; and EC and other nationals) should consult the Embassy of their destination country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the UK. It is your responsibility to check with the applicable Embassy or Consulate to see whether the destination(s) that you are visiting requires a visa, especially if you do not hold a passport marked “British Citizen”. If you fail to do so, you will be solely responsible for any cost, loss or damage which you or we incur as a result of your failure.
It is also important to remember to include all transit points of your journey, which may also require you to obtain a visa. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Some countries apply different rules and you should contact the Embassy or Consulate of your destination for relevant current information.
It is vital that you ensure that your passport is legible and intact, any sign of damage could result in a refusal of carriage or entry into your country of destination. If you hold a UK passport and require information in respect of the validity of your passport, procedure and time required to apply for a passport or renew an existing passport, the regulations in respect of minors, or if your passport has been lost or stolen, you can contact the UK Passport Service helpline.
For passport advice, call 0300 222 0000. The line is open from 8am – 8pm Monday to Friday, and from 9am – 5.30pm weekends and public holidays. Calls to 0300 numbers are charged at your network provider’s standard national rate. Alternatively you can find advice online on the Home Office website.
It is your responsibility to obtain the appropriate visa for your destination(s) and any applicable transit point. If you require information in respect of current visa requirements, procedure and time required to apply for the applicable visa, you should contact the Foreign and Commonwealth Office. Their telephone number is 020 7008 8438 and their website address is www.fco.gov.uk.
Please note that specific requirements for specific countries can be complex and subject to change at short notice. Children and Adults will need to hold their own passport if they are to travel abroad. We ask you have 6 months minimum duration remaining after your date of return as this is a requirement in many countries.
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can endeavour to make the necessary changes to your holiday documentation.
It is important that all travellers to the United States take note of the following:
A visa will be necessary for entry to the United States of America (USA) unless passengers are eligible under the Visa Waiver Program (VWP). The VWP allows holders of full British Citizens Passports who have the right of abode in the UK to complete a Visa Waiver Form and submit this on arrival. You must ensure that you comply with all USA Government requirements as per the Visa Waiver Form before confirming your booking and also Electronic System for Travel Authorization (ESTA)
All qualified VWP travelers are required to obtain electronic travel authorization prior to boarding an air or sea carrier to the United States. Travelers who do not receive travel authorization prior to their departure may be denied boarding, experience delays or be denied admission into the United States.
Applications may be submitted at anytime prior to travel, but no less than 72 hours prior to departure. Travel Authorization is obtained through an online registration system known as the Electronic System for Travel Authorization (ESTA). If your registration is successful, it will be valid for multiple applications for two years or until the date on which your passport expires, which ever comes first.
Before going on line to register, you should ensure that you are qualified to travel under the Visa Waiver Program otherwise your registration will be rejected. ESTA only authorizes a traveler to board an air or sea carrier for travel to the United States.
It also does not guarantee entry into the United States; that decision rests with the immigration official at the Port of Entry in the same way that travelers currently entering the U.S. under the Visa Waiver Program or with a visa are subject to inspection.
Click on the following link to submit a registration under ESTA at https://esta.cbp.dhs.gov/ (fee payable)
All British passport holders, including children, travelling to the USA under the VWP will need their own machine-readable passports (MRP). This means that anyone without a MRP, including children who are currently on a parent’s passport, will need a visa to travel to the USA. A British Passport is machine-readable when the white strip at the foot of the personal data page (at the back of the passport) bears two lines of print. If there is no white strip, or the white strip is blank, then the passport is not machine-readable.
If you have a serious communicable disease of public health significance including HIV you are not eligible to travel on the Visa Waiver Program, and must possess a valid visa for entry into the United States.
If you have ever been arrested or convicted for any reason in any country, even if the arrest did not lead to a conviction including driving offences, you may require a visa and should consult the US Embassy directly (details are below).
For further details on entry requirements for the USA and the VWP (as there are some restrictions and requirements change from time to time), check the US Embassy website: www.usembassy.org.uk or the Foreign & Commonwealth Office: www.fco.gov.uk
You should seek advice on any vaccinations and precautions that may be compulsory or recommended from a health professional a GP, practice nurse, pharmacist or travel health clinic ideally at least 8 weeks before you travel.
Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. Information about how to get medical treatment abroad and how to get reduced cost, and sometimes free treatment in Europe can be found in the NHS leaflet “Health Advice for Travellers”.
All flight prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Villa Holidays Ltd accepts no liability should any such offer be withdrawn or amended. Tax / Fuel supplement may be added by airline at anytime prior to departure. All tickets are non-refundable and non-changeable.
AIRLINE CODE SHARES
Many airlines operate on a code share basis with their commercial partners. This means that a flight can be operated on one carrier’s behalf by a partner airline and and quite possibly bear more than one flight number. This particularly happens within airline consortia e.g. One World, Sky Team, Star Alliance etc whereby carriers are enabled to offer flights on their partner’s aircraft to destinations beyond their existing routes and to utilise their additional services for check in etc.
Whilst we have taken every due care and diligence with the production of our websites and price lists, there may however be occasions beyond our control where certain fares are withdrawn by the airline.
We will not be held responsible if for any reason these fares are withdrawn. No compensation is payable in the event of withdrawal of any fares.
Air fares are not guaranteed until tickets are confirmed and purchased. All fares are subject to confirmation and change prior to ticket issue.
Paying a deposit only does not guarantee final price of ticket as taxes and exchange rate fluctuations may occur until ticketed on Full Payment. Therefore Villa Holidays Ltd recommend paying in Full to guarantee your fare and taxes. In-fact many airline reserve the right to pass on any tax increase or fuel surcharges up to date of travel.
TICKETS ON DEPARTURE
In some cases particularly where a package holiday or charter flight booking has been made within 14 days of departure you will be required to collect your ticket from your departure airport. Instructions will be sent you advising you of the procedure for collecting your tickets. Please allow extra time arriving at the airport to collect your tickets prior to the allocated check in time.
Most airlines offer only electronic confirmation of your reservation, or ‘e-ticketing’, on certain routes. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You can ensure your e-tickets get to you by adding airlineticketservicesltd.co.uk and ctcwwt.co.uk to your ‘safe list’.
You must notify us immediately if you change your email address or contact telephone number after making a booking with us ,Villa Holidays Ltd .
In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. It is your responsibility to advise us if you have not received your e-ticket confirmation.
We may ask you to visit links on http://www.airlineticketservicesltd.co.uk/e-tickets.php to print of your e-ticket by entering your Flight Locator and details as requests by Amadeus / Sabre / Worldspan / Gallileo.
PAPER TICKETS /
Vouchers – An additional fee will be payable for postage of paper tickets and this will be confirmed to you at the time of booking or ticketing approximately £10.00. We send out paper vouchers by registered post. We do not accept responsibility for documents mislaid or lost by the postal service.
Please note that some airlines may apply a charge and follow a specific procedure for the re-issue of lost tickets or tickets delayed in the post. You shall be responsible for paying any fees (including our administration fee), losses and/or expenses incurred in respect of the reissue of lost or stolen tickets. You should contact us immediately in such circumstances. It is your responsibility to advise us if you have not received your tickets in time for travel.
In your itinerary from airlineticketservicesltd.co.uk, ctcwwt.co.uk or relevant brand, flight times are given for guidance only. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.
We are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your flight by the relevant airline. Also, please note that where a sector of a flight itinerary is not utilised without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred.
It is for this reason that you are required to reconfirm your flights with the airline in accordance with the airline’s applicable reconfirmation deadline normally 48 hours prior to flight (Please reconfirm all flights). For all air travel it is your responsibility to check the departure and arrival times of your flights at the time of travel.
We are unable to make any special arrangements for you if you are delayed as these matters are at the sole discretion of the airline concerned. Please note that the times shown on your ticket or itinerary are the departure times of the flight.
Check-in times, as advised by the carrier or in the airlines’ timetable are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities.
Flights cannot be held up for passengers arriving late and no responsibility can be accepted by us or the airline in such cases.
For these reasons we suggest a minimum of 3 hours before flight Europe and 4 Hours long haul.
We have no control over the airlines’ allocation of seats and so, if you have particular seat requests, you should check-in at the airport as early as possible. We cannot guarantee that these requests will be met. Airlines may charge to pre-book seats more than 24 hours in-advance.
Even if you pre-book seats the airlines reserve the right to change allocation without notice or without giving reason however this may be due to change of aircraft as different configurations can apply to different models or due to specific medical or operational needs.
Please note that a flight described on your flight ticket as “direct” will not necessarily be non-stop. A flight that is described as direct is one where there is no need to change aircraft during the journey.
PREGNANCY AND CHILDREN
Some airlines refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. Please check with the airline concerned as their rules may vary and also consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult’s lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Normally children aged 2 years or more must occupy a seat.
A child must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of the International Air Transport Association’s (or IATA’s) published fare.
Airlines regard those aged 0-23 months for the entire travel period as infants, and those aged 2-11 years for the entire travel period as children. Any other person is required to pay the adult fare.
GOVERNMENT IMPOSED TAXES, FEES AND CHARGES
The price of your flight may include taxes, fees and charges which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare or shown separately on your ticket.
You may also be required to pay taxes or fees or other charges not already collected, for example, it is not always possible to include all departure taxes on your ticket(s).
In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are therefore non-refundable by us. Also any local visas will be paid on arrival.
Taxes on tickets not paid in full at time of booking may vary please note any increase may be charged on ticket issue which will be after main balance is paid. A supplementary invoice will be issued if these taxes aren’t paid your flight/holiday can be cancelled for non-payment.
AIR TRAVEL ORGANISERS LICENCE (ATOL) AND ASSOCIATION OF BRITISH TRAVEL AGENTS (ABTA) PROTECTION
Villa Holidays Ltd trading holds ATOL licence 5279. It should be noted that this licence includes some but not all products sold on this site.
Villa Holidays Ltd holds full ABTA membership under ABTA number J060X / W4021. In the most unlikely circumstance of our financial failure, ABTA will protect non air arrangements for you by ensuring that the individual providers continue with your bookings as planned or, where that is not possible, by giving you a refund for any services that cannot continue.
More information about ABTA can be found on their website at www.abta.com . We are also accredited by IATA.
Travel arrangements offered on this site tend to fall into 2 main categories:
Where these are offered these are supplied by leading UK Tour Operators for an inclusive price and provide excellent value for money. These arrangements will typically include transportation (usually charter flights on fixed departure dates and for a fixed duration), accommodation, transfers and representative services in resort for an inclusive price. Package holidays are protected under the Tour Operator’s own ATOL licence. We act as agents for licensed tour operators. Where we tailor-make a package for you at an inclusive price we will cover your holiday under our ATOL 5279 and ABTA W4021 and will include extra fees to cover licensing.
Flight only and Flight plus Hotel arrangements
Flight and hotel arrangements generally offer much greater flexibility than Packages giving the traveller the opportunity to choose from a vast array of scheduled, no frills and charter flights for a range of durations. To these flight arrangements can be added hotel accommodation, car hire and/or transfers as required.
These flight and supplementary elements are all sold as separate items and as such are excluded from ATOL protection under our licence. E-tickets on scheduled airlines will be sent to you within 24 hours of payment. No frills carriers are excluded from ATOL protection.
Charter flights – all charter flights available on this web site are fully protected via the ATOL scheme operated by the Civil Aviation Authority (“CAA”). Refunds are provided by the CAA direct to you.
All these arrangements clearly carry the message on the acknowledgement and confirmation pages and on the confirmation email you receive.
Please note: We are proud to be an independent agent to travel providers of hotels, flights and other related services. We are committed to total flexibility; each booking you make is an individual purchase available separately at the same price. Where invoiced separately we act as Agent rather than as Tour Operator.
In accordance with European regulations we are required to bring to your attention the existence of a ‘Community list’, which contains details of air carriers that are subject to an operating ban within the European Community. The Community list is available for inspection at ec.europa.eu.
We reserve the right to change your airline in the event that the airline is blacklisted under the EU regulations. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.
BAGGAGE (SCHEDULED AIRLINES)
In most cases you will be permitted a free checked baggage allowance and a free cabin baggage allowance, the limits of which may differ by airline, class and/or route. It is recommended that cabin baggage is kept to a minimum. Extra charges may apply for checked baggage in excess of the permitted allowance. Please ask the airline for more specific information as these rules vary from time to time. You can refer to www.iata.org/bags for information and links. For safety reasons dangerous articles must not be packed in checked or cabin baggage. Restricted articles include, but are not limited to, compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances and briefcases with installed alarm devices.
BAGGAGE (NO FRILL AIRLINES and CHARTER AIRLINES)
In certain cases you will be offered the option to book baggage at an extra cost, at the time of the online booking or phone booking. Villa Holidays Limited do not accept responsibility for any changes made by the airline before departure.
DENIED BOARDING, CANCELLATION OR FLIGHT DELAYS
Under European law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at European airports and will also be available from airlines.
However reimbursement in such cases is the responsibility of the airline. If your airline does not comply with these rules you should complain to the Civil Aviation Authority Council on 020 7453 6888 (Consumer advice line Monday to Friday, 9.00am to 2.30pm) or at the website www.caa.co.uk.
Denied boarding may be for any reason – Airlines occasional overbook flights and may off load passengers without reason see above.
ONE WAY TICKETS
Please note that some one way (inbound) tickets e.g. Bangkok to London, shown on our site can only be purchased in conjunction with a valid ticket from the UK. Airlines retain the right to cancel one way tickets that do not adhere to this rule as they may not conform to visa regulations from the countries involved. For further information please email via the ‘Email us’ section on the site.
HOTEL BOOKING TERMS AND CONDITIONS
All hotel prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Villa Holidays Ltd accepts no liability should any such offer be withdrawn or amended.
The following hotel booking conditions form the basis of the contract between you and Airline Ticket Services. The contract shall be governed in all respects by English Law and shall be subject to the exclusive jurisdiction of the English Courts. These terms and conditions constitute the terms upon which Villa Holidays Limited have arranged the provision of accommodation only for you. These terms refer to all bookings made by telephone, fax, e-mail or via the online booking system. Please check your documentation carefully as soon as you receive it, if there are any incorrect details, please ensure you notify us immediately, as it may not be possible to make changes at a later date.
OUR RESPONSIBILITY TO YOU FOR YOUR BOOKING
As we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.
Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain facilities / room types are withdrawn by the accommodation providers.
We will not be held responsible if for any reason these facilities / room types are withdrawn.
No compensation is payable in the event of withdrawal of any facilities / room types.
A “Double room” does not guarantee a double bed; a Double room means a room for 2 persons, furthermore, please note a room sold as “Twin Room” does not guarantee twin beds.
A “Triple room” means a room for 3 persons.
A “Quad room” means a room for 4 persons.
If you require either (1) Double bed in the room, or (2) single beds in a room, please REQUEST them at the time of booking. If you require disabled access or anything else we will request direct with owner but we cannot guarantee.
Prices are subject to change, however once a booking is made and payment received in full, whatever happens to the pound, the price of the accommodation will not be subject to any changes.
Many of our self catering / apartments & villas, require you to make a payment of a security deposit in cash in local currency or credit card upon arrival at your accommodation. These amounts may vary and will be collected upon your arrival.
Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking.
Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it.
However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance including any supplemental tax costs. Please note that carriers such as Airlines used in the website may be subject to change. Such a change is deemed to be a minor change.
Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, or beyond our control:
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions. Or owner of property selling or removing property from letting program without warning.
Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any kind by Villa Holidays Ltd.
Please read the description of the hotel for other hotel policies applicable to your stay. You must be at least 21 years of age to check in to Las Vegas hotels. Please note that the hotels booked by us for you are not exclusive to Villa Holidays Ltd.
We are not responsible for any limitation in facilities because of other hotel guests or their activities. Villa Holidays Ltd does not take responsibility for hotel content (including images, facility listings, etc.) displayed on our website.
Hotels may change facilities and property features without prior notice to Villa Holidays Ltd and it is the customers’ responsibility to confirm facilities directly with the hotel at the time of travel.
LOCAL TAXES NOT INCLUDED IN HOTEL COST
Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. local taxes, sales tax etc. Any local taxes will be payable by you directly to the hotel at the time of check in / checkout.
DESCRIPTIONS AND PHOTOGRAPHS
All pictures and descriptions are displayed in good faith. However in certain circumstances beyond our control accommodation descriptions may be affected, such as sea views, which may be obscured by greenery, such as trees. We try to maintain up to date information on any changes and therefore all details printed should be regarded for general information only.
Accommodation categories and star ratings shown on the website are provided by the accommodation, however standards can vary between accommodations of the same class in different countries, it is therefore important that the accommodation details are read in full.
All accommodation is reserved exclusively for use by the person named as the lead passenger plus the total number of passengers, whether adults or children, as shown on the Invoice / Accommodation Voucher. Unauthorised occupancy may result in the accommodation refusing occupation with immediate cancellation and loss of all monies paid.
Most accommodation is sold on a twin/double room basis, however most properties have more twin rooms than doubles. If a double bed is requested please be aware that this may be two single beds pushed together. Additional beds for triple/quad rooms could either be a pull out sofa bed, fold-able bed, roll away beds, or bunk beds. Self-Catering properties usually do not offer a choice of bed type. Some properties impose a minimum number of nights per stay and bookings may incur a surcharge if less than the minimum period allowed.
Parties of 10 persons or more are classed as a group booking. If split into multiple smaller bookings you may be separated on the flight and may be in a different part of any accommodation complex. Group bookings may be more expensive than individual – we will attempt to obtain the best deal for you. To help obtain best prices bookings may be on multiple booking references. Airlines often have a limited number of seats in different booking classes (Economy is not one class) and we may make multiple to obtain best prices for you.
It is a condition of booking that we do not accept any bookings / reservations from a lead person aged under 18 years old. If it comes to our attention that a booking has been made by a person under 18 years old, then we are entitled to cancel any booking that is in breach of these terms. In this instance no refunds will be given.
CHECK-IN / CHECK-OUT
Times are normally around 15.00 – 16.00 on the day of arrival and between 10.00 am and 12.00 hours on the day of departure depending upon property type.
On occasions there may be delays or missed departures, due to the failure of transportation or other circumstances. We cannot be held liable if the accommodation is not available on arrival unless the Property is notified directly using the telephone number provided on the voucher. Refunds will not be given for any no shows.
Due to continuous re-development throughout the world there is always going to be some building work going on somewhere. Provided that we are made aware by the Property that any such work is liable to interfere with the enjoyment of your holiday, then we will advise you accordingly. However please be aware that the accommodation has no liability to inform us of any building work in the surrounding area outside their property.
CANCELLATIONS AND ALTERATIONS BY CLIENT
If you or any member of your party wishes to cancel or alter a booking, written notification must be given to Villa Holidays Ltd. The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.
Your hotel is supplied by third party agencies. These third party agencies will have additional cancellation policies that may be applicable and in addition your chosen hotel will typically have its own cancellation policy. Villa Holidays Ltd will pass on any such policies or charges that the hotel or third party agency has imposed in relation to alterations by the customer PLUS £40 ADMINISTRATION FEE. In the absence of the hotel having its own policy, the cancellation fee charged by Villa Holidays Limited will be loss of deposit if cancelled 84 days or more or Full cost if under 84 days prior to departure . Alteration charge £40.00 per person plus any other charges.
Refunds inevitably take some time to process and you should allow 8–12 weeks for the payment to be received back and refunded to the original credit card of any monies due.
In the event that we are required to apply the results of compensation claims from airlines or other suppliers, we reserve the right to charge a handling fee to cover additional resources needed to process these.
ALTERATIONS MADE BY YOU PRIOR TO DEPARTURE
In the event of an alteration, the following administration charge will apply. £40.00 per person for each change made after the booking is confirmed: this applies for changes made up to 84 days prior to commencement of travel. Changes made less than 84 days prior to travel may incur higher charges or be regarded as a cancellation.
ALTERATIONS MADE BY US PRIOR TO DEPARTURE
It is unlikely that we will need to make any material alterations to the accommodation booked, but if we do, a comparable or superior standard will be offered; if this is not acceptable we will offer a full refund on the accommodation only. If a lower standard of accommodation is offered and accepted, we will make compensation as follows.
More than 28 days prior to departure no compensation
28-14 days £5 per person
14-7 days £10 per person
7-0 days £15 per person
In very rare cases an accommodation may not honour a confirmed booking, this is beyond our control and in the event that this happens, we will give a full refund. Villa Holidays Ltd, accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with any confirmed booking cancellations, since such cancellation is outside the control of Villa Holidays Ltd.
ACCOMMODATION OVER BOOKED ON ARRIVAL
In the very unlikely event that on arrival the property cannot provide the accommodation booked, it is the responsibility of the property to find an alternative property of a similar standard. Airline Ticket Services have taken every precaution to ensure that all properties are professionally managed so that any such occurrences are extremely rare. Villa Holidays Ltd, accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with relocation of accommodation since such relocation is outside the control of Villa Holidays Ltd.
Any complaints must be immediately brought to the attention of the relevant accommodation in resort, in order to try and resolve the problem there and then, in order to minimise any inconvenience, if you fail to follow this procedure we cannot be held responsible, as some Hotels / Properties will refuse to deal with any complaints that have not been notified in resort.
The Hotel / Property must be given a reasonable opportunity to correct the situation from the outset. If the matter cannot be resolved in resort by following the aforementioned procedure and you are still dissatisfied, your complaint should be received by ourselves in writing within 7 days of your return and we will endeavour, on your behalf, to resolve the matter with the relevant property. We regard it as unreasonable if you fail to deal with any matter whilst in resort and therefore if you fail to follow this procedure we will not regard ourselves liable for your failure to deal with the matter in resort.
We will always where possible pass on any requests to a Hotel / Property but NO GUARANTEE CAN BE GIVEN that a request will be honoured, therefore any reservation made, will not be conditional upon the confirmation of a special request.
We strongly recommend that you do not travel without adequate Travel Insurance for your own protection and peace of mind, please be aware that some airlines may not allow you to travel without insurance. It is your responsibility to ensure that you purchase adequate travel insurance for your needs. We require you to forward a copy to us or to sign an insurance indemnity form if you choose not to purchase insurance.
If you would like us to provide you with a quote please click here
CAR HIRE BOOKINGS
All car suppliers have a minimum age to be able to rent without incurring any extra charges, this is normally 25 and above. Drivers between the ages of 21-24 will always incur an extra surcharge which is payable locally, is subject to tax and is non refundable. These fees can range from 10.00 euros a day in Europe and from US$25.00 to US$50.00 US in the United States. Once you have selected your car please read the car rental rules where you will be able to find the amount payable.
There are very few locations which have an upper age limit. These can vary from the age of 60 upwards. If you are over the age of 60 it is your responsibility to check with the rental supplier for eligibility. If you fail to check and you are over the age limit you may not be given the car.
Rental agencies only accept credit cards for securing your deposit at the rental location. You must use a credit card and it must be the driver’s credit card. We will not be liable for any compensation or otherwise if you do not have a credit card at the time of collecting your car and are refused rental by the supplier.
A valid driving licence is required for all drivers. The licence must be valid at the time of rental and remain valid throughout the rental period. We will not be liable for any compensation or otherwise if you fail to show a valid drivers licence to the supplier and are refused rental.
British Licence Holders
If you have the new photo id licence this will be accepted The paper part is no longer valid. If your licence is written in Chinese, Russian or any ‘picture’ script then you will need to obtain an international driver’s permit before you travel from your country of residence. This cannot be obtained in the United Kingdom.
Although our rates are fully inclusive there is always an excess to pay. This means in the event of accident/damage or theft, the driver will be expected to pay the first part of the claim. This can vary depending on the car you hire and the destination you are travelling to.
Late Return of Your Vehicle
The rental rate is calculated based on the return time agreed when picking up the vehicle. If the vehicle is kept longer than originally planned, you may be liable for an overcharge.
The rental agreement is given to you to sign when you pick up your vehicle. This has all the information about your rental. It is your responsibility to check this document carefully before you sign it and keep a copy. Villa Holidays Ltd will not be liable in relation to any breach of this agreement.
Child Safety Seats
Children from their third birthday up to their 12th birthday or up to 135 cm in height (whichever is attained sooner) must be restrained in a suitable seat in the rear of the vehicle. The law states that it is the responsibility of the driver of the vehicle to comply.
Cancellations and Alterations by client
If you or any member of your party wishes to cancel or alter a booking, written notification must be given to Airline . The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.
Your car hire is supplied by third party agencies. These third party agencies will have additional amendment policies that may be applicable and in addition your chosen car hire company will typically have its own amendment policy. Villa Holidays Limited will pass on any such policies or charges that the car hire company or third party agency has imposed in relation to amendments to the customer PLUS £45 ADMINISTRATION FEE. In the absence of the car hire company having its own policy, the amendment fee charged by Villa Holidays Limited will be £45 per booking/car.
If cancelled 84 days or more you will be charged loss of deposit if cancelled less than 84 days it will be charged at total cost. We therefore advise purchasing cancellation insurance at time of booking please ask for price.
Refunds inevitably take some time to process and you should allow 8–12 weeks for any payment to be received back and refunded to the original credit card.
HOTEL AND FLIGHT PACKAGES
Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking.
GENERAL TERMS & CONDITIONS
All flight, hotel and car rental prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Villa Holidays Ltd accepts no liability should any such offer be withdrawn or amended.
TERMS AND CONDITIONS OF BOOKINGS
Air fares are not guaranteed until tickets are confirmed and purchased. All fares are subject to confirmation and change prior to ticket issue.
The booking classes to which the airfares are quoted are indicative and cannot be guaranteed by Villa Holidays Ltd.
Villa Holidays Limited is an appointed UK travel agent other travel suppliers. The terms and conditions imposed by these suppliers should be considered as applied to your contract with Villa Holidays Limited in addition to our own.
Please contact the appropriate supplier for details of their terms and conditions. Purchase of an airline ticket does not guarantee you a seat on a specified aircraft. Airline overbooking policy often results in failure of the carrier to provide a seat on a booked flight for a passenger holding a confirmed ticket. Please contact individual carriers for full details of their overbooking and compensation policy.
Tickets are sold to credit / debit card holders. Credit card information is validated prior to the transaction being finalised. Dispatch address for tickets must be the same as billing address for the card. Air tickets have value and should be treated like cash. Never destroy tickets which are not required or are unused. Most tickets purchased are non-refundable, in certain circumstances a change may be permitted with change fee applicable, which may vary according to the airline.
Any unused tickets should be returned at the earliest opportunity to: Villa Holidays Limited 8 Honeybourne Way, Orpington, Kent. BR5 1EZ United Kingdom.
The carrying of appropriate travel documents, including valid passport and where appropriate the necessary visas, is the responsibility of the traveller.
Villa Holidays Limited expressly declines responsibility for any and all costs incurred in the case that a traveller or party are denied boarding to an aircraft, or denied entry to a country because the traveller or party is not in possession of the appropriate documentation.
Travel insurance is highly recommended. It is your responsibility to provide us with a copy or to complete and return a insurance indemnity form. If you wish to purchase travel insurance please click here
Bookings made on the telephone may incur a supplementary charge to cover the additional resource costs involved. It should be noted that our best offers and prices may be available online.
Flights and services may be operated by a partner carrier on a code share basis or by a substitute supplier at the operator or service supplier’s discretion for technical, operational or commercial reasons at any time. Aircraft or transportation type can never be guaranteed and substitutions to equipment type may take place at the airline or supplier’s discretion for technical, operational or commercial reasons.
EXCLUSION OF WARRANTY
Airline Ticket Service Limited and associated Brands, third party providers and distributors do not warrant the accuracy, completeness, merchant ability or fitness for a particular purpose of any of the content or data found on this site.
LIMITATION OF LIABILITY
In no event shall Villa Holidays Limited or third party providers or distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort or otherwise, which (i) arises out of or is in any way connected with any use of this site or content found herein, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing or a member of the reservation team), or (iii) the performance or non performance by Villa Holidays Limited or third party providers or distributors, even if such party has been advised of the possibility of such damages, or for any other party.
Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental and consequential damages, so the above exclusion may not apply to you. If, notwithstanding the foregoing, Villa Holidays Limited, or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, Villa Holidays Limited and third party provider’s and distributor’s liability shall in no event exceed, in the aggregate, the subscription fee and service charge for accessing this site with respect to which liability is found.
In its sole discretion, in addition to any other rights or remedies available to Villa Holidays Limited and without any liability whatsoever, Villa Holidays Limited may at any time and without notice may terminate or restrict your access to any component of this site.
The foregoing terms and conditions shall apply to both contract and negligence claims. In respect of international travel our liability to you will be limited or excluded in the same manner provided by the relevant international conventions mentioned below. This means that our liability to you shall be limited to the actual engaged liability (if any) of the operating carrier or transport company which undertakes the relevant travel services.
Villa Holidays Limited is recognised as an organiser for travel and holidays only and, as such, does not control or operate any airline, shipping company or rail company. When you travel your journey may be subject to certain international conventions such as, but not limited to, the Warsaw convention and Montreal convention (in respect of international carriage by air), the Athens convention (in respect of international carriage by sea) or COTIF (The convention Concerning International Carriage by Rail), as such conventions are amended or re-enacted from time to time (the “Conventions”). You agree that these Conventions will apply to you on that journey. Please click here to read these Conventions which are incorporated into these terms and conditions.
You agree that the operating carrier or transport company’s own “Conditions of Carriage” will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions and limits of liability contained within these international conventions and those “Conditions of Carriage”. You acknowledge that all of the terms and conditions contained in those “Conditions of Carriage” form part of your contract with us as well as the transport company and that those “Conditions of Carriage” shall be deemed to be included by reference into your contract.
AGE AND RESPONSIBILITY
You represent that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your login information.
As a customer of Villa Holidays Limited, you are in complete control of your travel planning needs. This includes controlling the use of information you provide Villa Holidays Limited. When you reserve or purchase travel services through Villa Holidays Limited, we provide information about you to the airline, car rental agency, hotel, Villa Holidays Ltd or other involved third party to ensure the successful fulfilment of your travel arrangements. We also use information you provide during registration or as part of the reservation process to customise the content of our site to meet your specific needs and to make product improvements to Villa Holidays Limited.
Villa Holidays Limited send you an e-mail message confirming each reservation you transact online or reservation made by phone. We do not sell individual customer names or other private profile information to third parties. As a member or contest entrant you will occasionally receive updates from us about fare sales in your area, special offers, new Villa Holidays Limited services and noteworthy news. We hope you will find these updates interesting and informative. Villa Holidays Limited reserves the right to limit membership to those who will accept e-mails. We respect and will continue to respect the privacy of our customers who use Villa Holidays Limited.
CARRYING PROOF OF PURCHASE
You should ensure that you travel with your booking confirmations, e-tickets and any other travel documentation (including your passport) at all times. We will not be liable for any supplier not providing you with the booked product or service if you do not produce such documentation.
CANCELLING YOUR INSURANCE POLICY
All insurance premiums are payable in full at the point of sale and are sold incorporating a 14 day cooling off period after which time some policies may be non-refundable. The 14 day cooling off period only applies if you have not travelled or made any claim under the insurance policy. It is your responsibility to check the specific terms of the insurance policy at the time of purchase.
CHANGES AND CANCELLATIONS – BY US
Occasionally we may have to make changes to your booking. Most of these changes will be minor and we will advise you of the change as soon as we are able to before your journey commences. If there is a significant change, which is not due to an event beyond our control, you will be offered a choice of an alternative comparable trip (if available) or a refund. If the reason for the significant change to the booking is due to an event beyond our control (as described below) we will not be liable to offer you any compensation.
Significant changes are normally regarded as:-
i) A change in your UK departure airport (excluding a change between Heathrow, Gatwick, Luton, Stansted and London City Airports);
ii) A change of more than 12 hours in your departure time from the UK;
iii) A change in your resort area overseas; or
iv) A change of accommodation to a lower classification than that which you have booked
In the unlikely event that your booking has to be cancelled, a full refund will be made of all monies previously paid to us to the person/s who originally paid for the booking.
Should your flight be cancelled, your rights and remedies will be governed by the airline’s conditions of carriage. As a result you may be entitled to: (a) carriage on another flight with the same airline without additional costs; (b) re-routing to your destination with another carrier without additional costs; (c) receiving a full refund; or (d) some other right or remedy.
EVENTS BEYOND OUR CONTROL
These include: unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided even if all due care has been exercised including but not limited to war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, closure of airports and may also include industrial dispute involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connections.
Property no longer being available as change of ownership has resulted in property removal from letting scheme. Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control.
If you have a booking for any of our products or services, including flights, car hire, accommodation and packages, but you do not show up to check-in, collect the car or otherwise do not avail yourself of such product or service, you will not be entitled to any refund from us.
It is your responsibility to ensure that you and the members of your group do not behave in a way which is inappropriate or causes danger, distress, offence or damage to others or which risks damage to property belonging to others (including but not limited to drunkenness and air rage) whilst on your trip.
If, in our reasonable opinion or that of our suppliers, your behaviour is inappropriate and causes danger, distress, offence, or damage to others, or risks damage to property belonging to others, we and/or our suppliers (e.g. hotel managers, airline pilots) may take appropriate action in order to ensure the safety and comfort of our customers and their property and that of our suppliers, including terminating your trip, in which case our and our supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur necessarily as a result of such termination.
CHANGES TO TERMS AND CONDITIONS
We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.
If you are disabled or incapacitated or of limited mobility or require special assistance for any reason, we require that you notify us at the time of making your booking. If these requirements change before your trip you must inform us. We will not subsequently be liable to you for any losses you may incur in the event that we or our suppliers are unable to accommodate your requirements.
We cannot be held responsible for any disruption to your trip due to bad or unusual weather conditions.
Please advise us of any special requests and we will pass these on to the relevant supplier. However, we cannot guarantee your special request as we do not have any direct control over the manner in which the services are provided. TELEPHONE CALLS
We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.
THIRD PARTY RIGHTS
A person who is not a party to these terms and conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these booking terms and conditions. This paragraph does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
You shall defend and indemnify Villa Holidays Limited and third party providers and distributors from and against any claim or cause of action brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.
This Agreement and its performance shall be governed by the laws of the United Kingdom. You consent and submit to the exclusive jurisdiction of the state and federal courts located in the United Kingdom, in all questions and controversies arising out of your use of the site and this Agreement.
We recommend that you take out suitable travel insurance to cover (as a minimum) the costs incurred if you cancel your trip, the cost of emergency medical assistance, including repatriation, in the event of an accident or illness whilst you are abroad and it is your responsibility to ensure the insurance you purchase is suitable and adequate for your particular needs. It is your responsibility to comply with the insurance company’s requirements and your duty to disclose to the insurance company all relevant information e.g. pre-existing illnesses. For a quote please click here. If you have taken out your own insurance please send us a copy or complete an insurance indemnity form.
You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.
Villa Holidays Limited may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.
Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions.
These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforce ability of any other remaining provisions.
The headings used in these Terms and Conditions are included by convenience only and will not limit or otherwise affect these Terms and Conditions.
These terms and conditions contain the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing.
This is not a binding contract to either party until confirmation that tickets have been issued and credit card payment has been cleared. CREDIT/DEBIT CARD CHARGES
Credit card and Debit card companies make a charge to process payments on their products. We will pass on this charge and this will be added to the final price of your travel arrangements. Typically this amounts to 2.5% of the total for credit cards from Mastercard and Visa and 2.5% on American Express. Currently 1% for debit card. No charge for Bank Transfers or Ping-it payments.
In the event of a cancellation, credit card charges are non-refundable. Atol and Insurance fees also are not refundable.
CONTACT WITH YOU
The email address that you provide with your booking will be used for all future communication with you, including any changes and additional information on your flights and/or hotel bookings. It is therefore your responsibility to ensure that you check your email on a regular basis, and also notify us should your email address change.
PASSENGER TRAVEL AGES
When travelling on an arrangement including hotel accommodation, no person under the age of 18 years will be allowed to travel independently.
The exception is for Las Vegas where visitors are required to be 21 years old if unaccompanied. The passenger’s age relates to the whole of the period when they are away including the day of return.When travelling on a flight-only basis, passengers can travel alone if they are aged 14 years or over subject to airline approval, providing they can travel unassisted.
Please note if they are aged 14 – 15, a parent or legal guardian must accompany them to check-in, and a valid photo-id in addition to the country specific documentation must be presented. We strongly recommend that parents or guardians of unaccompanied young persons remain in the airport until the flight has departed.
Airlines reserve the right not to accept unaccompanied minors under 14 years of age for carriage. If an under 14 year old needs to travel unaccompanied, please contact us by email via our support request system to request assistance before making a booking.
Infants must be under 2 years old on the return date of travel. If your child celebrates his or her 2nd birthday while on holiday, you must book and pay the appropriate child fare. Charges for infants vary depending on the route and length of flight and will be advised in the booking process. Infants are not entitled to their own seat and must travel on an adult’s lap. If you require a seat for your infant to sit separately you will need to purchase a child’s ticket at the appropriate fare. Infants do not always receive a personal baggage allowance as this varies from carrier to carrier.
Children must be 2 – 11 years old on the return date of travel to qualify for any applicable child fare reduction. Children aged 12 years and older pay the full fare and have their own seat and also have a full baggage allowance.
An infant must be more than 7 days old to travel on an aircraft, for health and safety reasons.
Many of the flights and flight-inclusive holidays on this website – as appropriate are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate”
Accommodation Only, Car Only or bookings not involving Flights are not covered by ATOL
IMPORTANT GOLF INFORMATION
Please read carefully, as it will help ensure that your expectations are met and that our commitment to you is within our control.
We will do everything possible to confirm your requested tee times, however hotels/golf courses do reserve the right to alter preferred tee times. If for any reason your tee times should not be available, as part of our service we will offer you the nearest possible alternative. Tee times are based on playing in four-balls and therefore you may be paired up with other golfers on the day. Resort courses are usually very busy in the high season and you should expect between a 4 and 4.5 hour round as a reasonable pace of play although this can be slower in extremely busy times. We cannot be held responsible for slow play on a golf course.
Although the standard of golf courses is inspected on a regular basis, their actual playing condition may vary from time to time. Course maintenance such as aerating greens, improving drainage will happen from time to time and often will be scheduled at such short notice, depending on weather, which means that we are not always made aware of when this will occur. Equally, in particularly dry spells, when there are water bans in place, fairways and greens may be burnt and not in the best of playing conditions. Events such as these are out of our control and we cannot be held responsible for the condition of the course during your break.
Some hotels/golf courses will require handicap certificates before accepting visitors, which we will endeavour to advise you of at the time of booking and by stating on your booking confirmation. Whilst a certificate of playing ability is not essential on all courses, the appropriate golfing etiquette and knowledge of golfing rules is expected and each hotel/golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge. We cannot be held responsible in these circumstances.
Appropriate dress and footwear should be worn at all times on the course and in the clubhouse (as per the information included in your confirmation). Certain hotels require dress code for dinner and this will be advised at the time of booking and in the extra notes on your booking confirmation. We cannot accept any responsibility for any ruling by the hotel/golf course if you or any of your group is unable to play or dine due to inappropriate attire.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we or the supplier in question are entitled, without prior notice, to terminate the break of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the hotel or other service. We nor the supplier will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Inclement Weather Policy
As adverse weather is inevitable during the course of the year hotels and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion.
In the event of this happening our Inclement Weather policy is as follows:
- Prior to arrival date
Details of each golf courses inclement weather policy are available from the relevant Golf Course.
If requested to do so we will call and check the status of the golf course on your behalf. Should you choose not to travel, subject to the policy of the supplier in these circumstances, we will try and postpone your golf; however price supplements may be incurred depending on when your holiday is re-booked for. No refunds are available under any circumstance for cancellations made due to course closure.
- During your golf holiday:
Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing winter golf. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course.
If you are unable to play golf on your trip due to course closure we will, without guarantee and at the supplier’s discretion, try and obtain a partial refund or green fee vouchers for the golf element of the break. It is however worth noting that we sell winter breaks at a discounted rate and so any refund will not be equivalent to the full green fee and with many of our winter breaks the golf element is considered complimentary.
Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the hotel and golf course and are final.
We cannot be held responsible should inclement weather prevail.